Account Management

Team-based account management for reliability and responsiveness

 

Client-Focused Account Management

Our ability to provide consistent and reliable fulfillment services is built on our client-focused account management. As your distribution partner, we function as an extension of your team, bringing creative solutions to your marketing programs to meet your ever-changing needs.

Our proven Team-Based Account Management (TBAM) framework has been refined over the years and provides reliable and consistent service to a wide variety of programs. Recognizing that each program has unique needs, our TBAM framework has been designed to be flexible so that it can be tailored to meet the specific needs of each program.

Under the TBAM framework, every program is assigned a dedicated customer service team, which consist of a minimum of two people. Every team is led by a Program Manager who serves as the primary liaison between Diamond Fulfillment Solutions and the client program coordinator.

In addition, each team is also supported by the entire Diamond Fulfillment Solutions organization. This allows every project to be efficiently managed by a Program Manager, but overseen and processed by our support teams.

Years In Business

%

Customer Response Time <2 hours

Order Lines Per Year

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